Shipping and Delivery

BRUTTUS orders are sold and dispatched by Bruttus Ventures UG (haftungsbeschränkt), Marienstraße 23, 40212 Düsseldorf, Germany.

For delivery inquiries, contact support@bruttusventures.com or telephone +49 162 2486544.

1. Delivery Destinations

BRUTTUS currently delivers to:

• Germany
• Switzerland
• United States
• Australia
• Hong Kong SAR
• Singapore

Other European Union destinations are not currently available for ordering.

Delivery is available only where a valid shipping method is offered at checkout. Certain remote addresses and special territories may be excluded.

2. Order Processing and Delivery Times

Orders are normally prepared for dispatch within 1 to 3 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays in North Rhine-Westphalia, Germany.

Estimated carrier transit times begin after dispatch. The order processing period is additional.

Delivery estimates are not guaranteed arrival dates. Any delivery deadline specifically agreed with the customer remains binding.

3. Germany

DHL Premium

• Shipping cost: EUR 5.90
• Free shipping from EUR 199
• Estimated transit: 2 to 3 business days after dispatch

Founder Delivery

• Shipping cost: EUR 1,000 per order
• Available exclusively for eligible addresses in Germany
• Personal delivery by the founder of BRUTTUS
• Estimated delivery: 3 to 5 business days after processing, subject to the agreed appointment
• No free-shipping threshold

Founder Delivery is an optional premium delivery method. Full terms are provided in Section 9.

4. Switzerland

DHL International Premium

• Shipping cost: CHF 24.90
• Free shipping from CHF 250
• Estimated transit: 2 to 5 business days

DHL International Express

• Shipping cost: CHF 49.90
• No free-shipping threshold
• Estimated transit: 1 to 2 business days

Founder Delivery is not available in Switzerland.

5. United States

DHL International Express

• Shipping cost: USD 59.90
• Free shipping from USD 500
• Estimated transit: 3 to 5 business days

Orders delivered to the United States may be subject to customs duties, import taxes, clearance fees and other charges as explained in Section 11.

6. Australia

DHL International Premium

• Shipping cost: AUD 69.90
• Free shipping from AUD 499
• Estimated transit: 8 to 14 business days

DHL International Express

• Configured shipping price: EUR 109.90
• No free-shipping threshold
• Estimated transit: 3 to 4 business days

7. Hong Kong SAR

DHL International Premium

• Shipping cost: HKD 299
• Free shipping from HKD 2,500
• Estimated transit: 5 to 9 business days

DHL International Express

• Shipping cost: HKD 599
• Free shipping from HKD 5,000
• Estimated transit: 2 to 3 business days

8. Singapore

DHL International Premium

• Shipping cost: SGD 49.90
• Free shipping from SGD 500
• Estimated transit: 6 to 8 business days

DHL International Express

• Shipping cost: SGD 89.90
• No free-shipping threshold
• Estimated transit: 2 to 3 business days

9. Founder Delivery: Personal Delivery by the Founder

Founder Delivery is an optional premium service allowing customers to receive their BRUTTUS order personally from the founder of BRUTTUS.

9.1. Availability and Price

Founder Delivery is available only for eligible delivery addresses within Germany.

The price is EUR 1,000 per order, regardless of the number of jewelry pieces purchased in that order.

This charge is separate from the product price and is displayed at checkout before the order is placed.

Customers can choose standard DHL delivery instead. Founder Delivery is entirely optional.

Free-shipping thresholds do not apply to Founder Delivery.

9.2. What Founder Delivery Includes

Founder Delivery includes the personal handover of the customer's BRUTTUS jewelry order by the founder at an agreed delivery address and appointment.

It does not automatically include a private event, styling consultation, additional jewelry, installation, or other services unless expressly agreed in advance.

9.3. Arranging the Delivery

After the order has been placed, BRUTTUS contacts the customer using the contact details provided at checkout to arrange a suitable date and time.

The delivery appointment is confirmed once both parties have agreed to it.

Founder Delivery is normally arranged within an estimated 3 to 5 business days after order processing, subject to the agreed appointment.

The customer must provide an accurate delivery address and ensure that either the customer or an authorized recipient is available at the agreed delivery time.

9.4. Changes to the Appointment

If the customer needs to change the delivery appointment, they should contact BRUTTUS as soon as possible.

Email: support@bruttusventures.com

Telephone: +49 162 2486544

BRUTTUS will make reasonable efforts to arrange another suitable appointment.

No automatic missed-appointment penalty applies. Any additional charge would require the customer's prior agreement and must comply with applicable law.

9.5. If Founder Delivery Cannot Be Provided

If BRUTTUS cannot arrange or perform the agreed personal delivery, we will contact the customer to discuss the available options.

The customer may agree to receive the order through standard DHL delivery. In that case, the EUR 1,000 Founder Delivery charge will be refunded in full, and any applicable standard shipping charge will be agreed before dispatch.

If the agreed personal delivery cannot be provided and the customer does not accept an alternative, the order may be cancelled with reimbursement in accordance with applicable law.

9.6. Withdrawal Before Personal Delivery

If the customer withdraws from the order before Founder Delivery has been performed, the unused EUR 1,000 Founder Delivery charge will be refunded in full.

This does not restrict any other statutory rights concerning cancellation, withdrawal or non-performance.

9.7. Withdrawal After Completed Personal Delivery

Choosing Founder Delivery does not remove or reduce the statutory right of withdrawal for eligible goods.

However, following an ordinary withdrawal after personal delivery has been completed, BRUTTUS is required to reimburse original delivery costs only up to the amount of the least expensive standard delivery method offered for the same order.

The additional Founder Delivery charge above that amount is not reimbursed to the extent permitted by applicable law.

If the order qualified for free standard DHL delivery, the least expensive standard delivery cost is EUR 0. In that case, the EUR 1,000 premium Founder Delivery charge is not reimbursed following an ordinary withdrawal after the agreed service has been completed, to the extent permitted by law.

These provisions do not limit the customer's statutory rights where delivery has not been provided as agreed, is defective, is unreasonably delayed or where another mandatory right to reimbursement applies.

9.8. Returns Following Founder Delivery

Founder Delivery does not automatically include personal collection of returned goods.

Unless expressly agreed otherwise, returned jewelry can be sent by a suitable postal or parcel service to the BRUTTUS return address.

The return procedure, applicable return costs and refund rules are described in our Returns, Refunds and Right of Withdrawal Policy.

10. Shipping Prices, Currencies and Free-Shipping Thresholds

Shipping rates are listed in the currencies in which the relevant shipping options are configured.

Where currency conversion applies, the final amount and currency payable will be displayed at checkout before the order is submitted.

Free-shipping thresholds apply to the qualifying product subtotal after applicable discounts and before shipping charges.

Free shipping applies only to the specifically listed delivery method. It does not make another delivery option free.

Founder Delivery is excluded from every free-shipping threshold.

11. Taxes, Import Duties and Customs Charges

For German consumer orders, product prices include German VAT where applicable.

Orders shipped outside the European Union may be subject to import VAT, customs duties, local taxes, customs clearance fees and carrier handling charges.

International orders are shipped Delivered at Place (DAP). Applicable import duties, import VAT and customs clearance and carrier handling fees are not included in the product or shipping price and must be paid by the recipient, including any amount requested by the carrier before delivery.

The relevant customs authorities and carriers determine whether charges apply and the amounts payable.

Customs clearance may extend the estimated delivery period.

Customers are responsible for complying with applicable import requirements in their destination country. Any mandatory rights under applicable consumer law remain unaffected.

12. Shipping, Tracking and Order Fulfillment

Orders are normally dispatched together as one shipment. BRUTTUS does not routinely offer split deliveries.

If there is an unexpected availability or fulfillment issue, we will contact the customer rather than dispatch an incomplete order without agreement.

For deliveries made by a carrier, available tracking information is sent to the email address provided at checkout after dispatch.

Tracking information may take some time to update.

Founder Delivery is arranged directly and does not use ordinary parcel tracking.

13. Delivery Addresses and Unsuccessful Delivery

Customers should provide a complete and accurate shipping address, recipient name, email address and relevant contact details.

If you notice an error, contact us promptly at support@bruttusventures.com.

We cannot guarantee address changes once an order has entered fulfillment or has been dispatched.

If a delivery fails due to circumstances for which the customer is responsible, reasonable additional costs actually incurred for a new delivery may be charged where permitted by law.

We will inform the customer before arranging any chargeable replacement delivery.

This does not limit statutory consumer rights or alter mandatory rules concerning shipping risk.

14. Delays, Lost Parcels and Damaged Deliveries

Delivery can be affected by customs procedures, public holidays, severe weather, carrier disruptions and exceptional circumstances.

If a shipment is delayed, appears lost, arrives damaged or contains an incorrect product, please contact:

Email: support@bruttusventures.com
Telephone: +49 162 2486544

Please include your order number and, where possible, a short description and photographs of any damage.

We will investigate and provide the appropriate remedy in accordance with applicable law.

Providing photographs or notifying us immediately is helpful, but is not a condition for exercising statutory rights.

For consumer orders, statutory rules concerning the risk of loss or damage in transit remain applicable.

15. Returns, Withdrawal and Refunds

For information about the 14-day withdrawal period, return instructions, return shipping costs, refunds and the treatment of premium delivery charges, please read our Returns, Refunds and Right of Withdrawal Policy.

16. Contact Information

Bruttus Ventures UG (haftungsbeschränkt)
Marienstraße 23
40212 Düsseldorf
Germany
Telephone: +49 162 2486544
Email: support@bruttusventures.com
Website: bruttusmeteorite.com

Please include your order number when contacting us about an existing delivery.