Contact information

Contact Information

For questions about orders, shipping, returns, materials, or BRUTTUS products, please contact us at support@bruttusventures.com.

For questions about an existing order, please include your order number.

Customer Support

We aim to respond within 1 to 2 business days. Business days are Monday to Friday, excluding public holidays in North Rhine-Westphalia, Germany.

During launches or periods of high demand, responses may take slightly longer.

Returns and Withdrawals

For returns or withdrawal requests, please contact support@bruttusventures.com.

Please include your order number and the product concerned, where possible.

Before returning a product, please read our Returns, Refunds and Right of Withdrawal Policy for the applicable instructions and return address.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us with your order number, a short description, and photographs where possible.

Your statutory rights remain unaffected.

Legal Information

For our complete company information, commercial register details, and VAT identification number, please see our Impressum.

Contact information